protect your consumer rights

Help protect against unsolicited telephone marketing calls and faxes.

State Law (Assembly Bill 2134), effective January 1, 1999, requires the Telephone Company to provide the consumers the following information. Various governmental agencies published information that generally describe telephone subscribers’ rights under the state and federal law. Please contact the following agencies for additional information.


As a consumer, you have rights to privacy and to protect yourself from potential telemarketing fraud, unsolicited sales calls and faxes. The laws apply to live calls, prerecorded voice calls and artificial (computerized) voice calls.


The Federal Communications Commission (FCC) has adopted rules and regulations, effective December 20, 1992, implementing The Telephone Consumer Protection Act (TCPA). Different rules and regulations apply to calls placed to homes and businesses.


The Federal Trade Commission (FTC) also has telemarketing sales rules, which have been enacted to help protect you as a consumer.


State laws are in place to protect citizens who have had their privacy violated or have been victims of fraudulent telemarketers. The State Attorney General’s office, along with the telemarketing sales rules, has the authority to investigate and prosecute fraudulent telemarketers who operate across state lines.

California State Attorney General’s Office - Public Inquiry Unit


1-800-952-5225

National Fraud Information Center (NFIC)


This is a private, non-profit organization that operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NFIC also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database.


1-202-835-3323 ext. 815

The Federal Trade Commission (FTC)


Write to them at:

Consumer Response Center-240

Federal Trade Commission

600 Pennsylvania Avenue, N.W.

Washington, DC 20580


1-877-382-4357

www.ftc.gov/bcp

Federal Communications Commission (FCC)


Write to them at:

Federal Communications Commission

Common Carrier Bureau

Consumer Complaints

445 12th Street, S.W.

Washington, DC 20554


1-888-225-5322

www.fcc.gov