UNABLE TO DIAL A LOCAL NUMBER OR A NUMBER IN THE 530 AREA CODE? < CLICK HERE >

"SisQTel is the best!! Everyone is so helpful and solves any problem immediately!" Virginia M

CUSTOMER SERVICE

New Service and Customer Service Questions

OFFICE HOURS Mon - Fri | 8 am - 5 pm

1-530-467-6000 or

1-866-467-6001 (toll-free)

customerservice@siskiyoutelephone.com

1-530-467-6401 (fax)

INTERNET TECHNICAL SUPPORT - 24/7

1-888-896-7820 (toll-free)

LOCAL SUPPORT Mon - Fri | 8 am - 5 pm

1-530-467-HELP (4357)

telephone repair service

DIAL 6-1-1

REMOTE PC REPAIR &

ONLINE BACKUP

siskiyou.etech247.net

know what's below. call 8-1-1

BEFORE YOU DIG.

Contact USA North 811 at least 2 working days before you start your project.

Dial 8-1-1 or 1-800-642-2444

DSL EQUIPMENT SUPPORT

Compatible Modems - Sisqtel.net DSL

The following DSL modems have been tested by Sisqtel.net:


SmartRG SR516AC


Zhone 6518, 6511, 1511, 1512, 1611


Comtrend 5364A, 5361t


Motorola 2247, 2210N

FREQUENTLY ASKED QUESTIONS

General

What are the settings for sisqtel.net?

Primary DNS Server - 137.119.78.254
Secondary DNS Server - 137.118.1.32
Tertiary DNS Server - 137.118.1.33
Outgoing Mail (SMTP) Server - mail.sisqtel.net use SSL
Incoming Mail (POP3) Server - pop.sisqtel.net use SSL

Trouble logging into email

I'm having trouble logging in to my email. Why won't it accept my password?

The most common problem is having the cap locks button ON when typing in your password. Make sure the cap locks is OFF. Remember, your password is case sensitive. Make sure you are using the correct username for your account. This is your full email address, 'username'@sisqtel.net. If you have forgotten your password, please call the main office during business hours at 1-530-467-6000 or 1-866-467-6001 (toll-free).

Webmail help

You should find most of the answers to your webmail questions here (Zimbra - User Help).

Email settings

What are the email setting for sisqtel.net?

Incoming mailserver(POP3/IMAP) is:

pop.sisqtel.net
SSL = yes (checked)
POP3 Port - 995
IMAP Port - 993

Outgoing mailserver(SMTP) is:

mail.sisqtel.net
SSL = yes (checked)
Port - 465

Username is your full email address "example@sisqtel.net".
Your outgoing email server requires authentication.
If you have any questions you can call our 24/7 Helpline
1-888-896-7820

DSL Modems

What type of modems does Sisqtel use for their DSL internet service?

You will find setup information on our current DSL modems here (DSL Equipment - User Help).

DSL Multiple connections

Can I use more than one computer with DSL? Yes! There are two ways of doing this.

1. You can use a basic DSL modem in bridged mode with a router.

2. You can buy a combo DSL Modem/Router. Call our main office and find out which is right for you.