"SisQTel is the best!! Everyone is so helpful and solves any problem immediately!" Virginia M
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1-530-467-6000 | 1-866-467-6001
CUSTOMER SERVICE
CUSTOMER SERVICE
New Service and Customer Service Questions
OFFICE HOURS Mon - Fri | 8 am - 5 pm
1-530-467-6000
Press 0 for Customer Service
Press 1 for Telephone Repair
1-866-467-6001 (toll-free)
Press 0 for Customer Service
Press 1 for Telephone Repair
1-530-467-6401 (fax)
INTERNET TECHNICAL SUPPORT - 24/7
INTERNET TECHNICAL SUPPORT - 24/7
1-888-896-7820 (toll-free)
1-530-467-HELP (4357)
LOCAL SUPPORT Mon - Fri | 8 am - 5 pm
1-866-467-6001 (toll-free)
Press 2 for Internet Support
telephone repair service - 24/7
telephone repair service - 24/7
DIAL 6-1-1 (from Siskiyou Telephone landline)
Leave a message if calling after hours.
1-866-467-6001 (toll-free from any provider)
AFTER HOURS: Press 1 for Telephone Repair
REMOTE PC REPAIR &
REMOTE PC REPAIR &
ONLINE BACKUP
ONLINE BACKUP
1-866-467-6001 (toll-free)
AFTER HOURS: Press 3 for e-tech
know what's below. call 8-1-1 BEFORE YOU DIG.
know what's below. call 8-1-1 BEFORE YOU DIG.
Contact USA North 811 at least 2 working days before you start your project.
Dial 8-1-1 or 1-800-642-2444
XDSL and Router EQUIPMENT SUPPORT
XDSL and Router EQUIPMENT SUPPORT
Compatible Modems - Sisqtel.net DSL
The following DSL modems have been tested by Sisqtel.net:
SmartRG: SR516AC, SR400, SR516, SR555, 834-5, 834-v6
Zhone: 6518, 6511, 1511, 1512, 1611
Comtrend: 5364A, 5361t
Motorola: 2247, 2210N
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
General
General
What are the settings for sisqtel.net?
All equipment should be set to Automatic or DHCP.
If you would like to statistically assign our DNS servers, the settings are:
Primary DNS Server - 137.119.78.84
Secondary DNS Server - 137.119.78.85
Tertiary DNS Server - 137.118.1.32
Trouble logging into email
Trouble logging into email
I'm having trouble logging in to my email. Why won't it accept my password?
The most common problem is having the cap locks button ON when typing in your password. Make sure the cap locks is OFF. Remember, your password is case sensitive. Make sure you are using the correct username for your account. This is your full email address, 'username'@sisqtel.net. If you have forgotten your password, please call the main office during business hours at 1-530-467-6000 or 1-866-467-6001 (toll-free).
Webmail help
Webmail help
You should find most of the answers to your webmail questions here (Zimbra - User Help).
Email settings
Email settings
What are the email setting for sisqtel.net?
Incoming mailserver(POP3/IMAP) is:
pop.sisqtel.net or
imap.sisqtel.net
SSL = yes (checked)
POP3 Port - 995
IMAP Port - 993
Outgoing mailserver(SMTP) is:
mail.sisqtel.net
SSL = yes (checked)
Port - 465
Username is your full email address "example@sisqtel.net".
Your outgoing email server requires authentication.
If you have any questions you can call our 24/7 Helpline 1-888-896-7820
DSL Modems
DSL Modems
What type of modems does Sisqtel use for their DSL internet service?
You will find setup information on our current DSL modems here (DSL Equipment - User Help).
DSL Multiple connections
DSL Multiple connections
Can I use more than one computer with DSL? Yes! There are two ways of doing this.
1. You can use a basic DSL modem in bridged mode with a router.
2. You can buy a combo DSL Modem/Router. Call our main office and find out which is right for you.
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